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On-Call Computer Support

We provide on-call IT support services when our clients need occasional help with their IT systems. This is done on time and material basis at our standard hourly rate. We charge in 15-minute increments at $30 per quarter an hour. Minimum charge for onsite support is 60 minutes and we will not charge a callout fee if our visit lasts over two hours. We can also provide up to 20% discount on our labour charges if you choose any of our PC or Server monthly maintenance contracts (*). 
By having many spare parts always at hand, we are able to service and repair most PC and notebook computers in a single visit. In case where repair may take longer, we can provide a replacement PC or laptop while your one is being repaired with us.

Fixed-Price IT Contracts

We can offer fixed-price contracts and service-level agreements (SLA's) for desktop PCs or laptop computers and also Server maintenance contracts. Please have a look below. Our aim is to provide efficient, secure and reliable IT systems to our clients, and thus help in achieving increased business productivity and continuity.

Not all businesses are the same and various companies have different IT system environments. Therefore, we work together with you to establish what suits best to your specific needs. Please see our
Contact link from the menu above if you would like us to discuss your computer servicing or IT support needs in more detail.

We can also provide free PC Health monitoring and alert you in advance if your PC or notebook computer needs any attention, for example if we discover hard disk errors, or need to install fresh security patches. Please see INSTANT HELP
menu above for more information.

PC MAINTENANCE CONTRACTS


We offer fixed-fee contracts for your PC or notebook computer maintenance, so you can be confident that it will perform well for a fixed monthly fee. You will also enjoy a 
discounted hourly rate for any work which is not included in the monthly service contract.

Basic PC Maintenance Contract

This monthly maintenance contract includes a professional Managed Antivirus Software and secure on-line backup of your data. It costs $12 per month per PC and there is no limit to the size of your backup, however your internet service provider may increase your broadband charges to provide for this additional data backup traffic. 

Essential PC Maintenance Contract

We take care of your PC or notebook computer maintenance and check-ups, tune-ups and security patch installations, thus ensuring that you have a reliable computer at all times. We also include a professional Managed Antivirus Software and provide 10% discount on labour (upon your approval) for any work on that PC which is not included in the maintenance contract. The cost is $20 per month per PC and it is all done remotely (*).

Support PC Maintenance Contract

This PC or notebook computer maintenance package includes everything from the Essential contract above plus we also provide unlimited IT helpdesk with phone and remote IT support for that PC user. This PC maintenance service is done remotely and it costs $40 per month per PC. Furthermore, we will provide 15% discount on labour (upon your approval) for any work on that PC which is not included in the service contract (*).

Complete PC Maintenance Contract

This is a full "all you can eat" PC maintenance package which includes everything from the Support Maintenance Contract above plus unlimited on-site PC support in Auckland at fixed monthly fee of $60 per computer. Furthermore, we will provide 20% discount for all labour charges (upon your approval) on that PC which may not be included in this service contract, for example a new disk installation or memory upgrades (*).

SERVER MAINTENANCE CONTRACTS


Servers have an important role within any business, starting from file, email, web and print services, to providing databases, security and data backups. We offer fixed-fee contracts for your server maintenance, so you can be confident that it will perform well for a fixed monthly fee. You will also enjoy a 
discounted hourly rate for any work which is not included in the monthly service contract.

Basic Server Maintenance Contract

We can provide server system health monitoring and alerting for $60 per month per server. This monthly maintenance contract includes a professional Managed Antivirus Software and free email alerts if your server needs any attention, for example if we discover hard disk errors or need to install fresh security patches. We will let you know what needs to be done, together with the approximate cost, and you can decide if you want us to do the work (*).

Essential Server Maintenance Contract

This contract includes everything from the Basic maintenance contract above, plus we provide security patch installations and remote server tune-up maintenance, thus ensuring that you have a secure and reliable server at all times. It costs $98 per month per server and we will also provide 10% discount on labour (upon your approval) for any other work done on that server (*).

Support Server Maintenance Contract

This contract includes all services from the Essential maintenance contract above plus we will provide unlimited remote server support on that server. The cost is $148 per month and we will also provide 15% discount on labour (upon your approval) for any other work done on the server (*).

Complete Server Maintenance Contract

This is full "all you can eat" server support package, which includes all services from the Support maintenance contract above plus unlimited on-site support for that server in Auckland. The cost is $198 per month and we will also provide 20% discount on labour (upon your approval) for any other work done on the server, for example a new disk installation or memory upgrade (*).

(*) All prices exclude hardware parts and Goods and Services Tax (GST). Contract terms and conditions apply.